Return Policy

At JoyScout, we want you to feel confident every time you place an order. If something isn’t right, we’ll work with you to make it right — no unnecessary hoops, no fine-print gymnastics.

Returns Eligibility

You may request a return if:

  • The item is unused and in original condition
  • It’s returned in original packaging
  • The request is made within 7 days of delivery
  • Proof of purchase is provided

If your item arrives damaged, defective, or incorrect — that’s on us. We’ll handle it.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened or used, including:

  • Personal care products
  • Health or hygiene-related items
  • Items marked as final sale

If you’re unsure whether your item qualifies, just ask before returning it.

How to Start a Return

Starting a return is simple:

  • Contact us through the Contact Us page
  • Include your order number and reason for return
  • Our support team will guide you through the next steps

Please do not send items back without approval — it helps us process returns faster and avoid delays.

Refunds

Once your return is received and inspected:

  • Approved refunds are processed to your original payment method
  • Refunds typically appear within 3–7 business days, depending on your bank or payment provider

We’ll notify you as soon as your refund is issued.

Exchanges

Need a replacement instead of a refund?

If the item is available, we’re happy to arrange an exchange for:

  • Damaged items
  • Defective products
  • Incorrect shipments

Fast fixes, no awkward back-and-forth.

Return Shipping

  • Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect
  • Original shipping fees are non-refundable

We recommend using a trackable shipping method to avoid lost returns.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item:

  • Contact us within 48 hours of delivery
  • Include clear photos of the item and packaging

We’ll resolve it quickly — promise.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check with your bank or payment provider
  • Processing times vary depending on the payment method

Still stuck? Reach out — we’ve got your back.

Our Fair-Use Policy

We reserve the right to decline returns that show signs of excessive use, damage, or misuse. This helps us keep prices fair for everyone.

Questions?

If anything here feels unclear or you just want confirmation before ordering, contact us anytime through the Contact Us page.

We believe transparency builds trust — and trust is how JoyScout grows.

Thank you for shopping with JoyScout.
Scout smarter. Shop confidently.