Shipping Policy

At JoyScout, we believe shipping should be simple, predictable, and transparent. No guessing games. No hidden surprises. Just clear timelines and honest updates.

Order Processing Time

  • Orders are processed within 1–3 business days
  • Orders placed on weekends or holidays begin processing the next business day
  • You’ll receive a confirmation email once your order is placed

We move fast — but we also double-check things so your order arrives right.

Shipping Times

Estimated delivery times depend on your location and carrier availability:

  • Standard Shipping: 5–10 business days
  • Extended Delivery Areas: Up to 12 business days

These are estimates, not promises carved in stone — weather, holidays, and carrier delays can happen.

Shipping Costs

  • Shipping costs are calculated at checkout
  • Rates vary based on location, weight, and shipping method
  • Any applicable shipping fees are clearly shown before payment

No sneaky fees. Ever.

Order Tracking

Once your order ships:

  • You’ll receive a tracking number by email
  • Tracking updates may take 24–48 hours to appear

If tracking looks quiet at first, don’t panic — that’s normal.

Incorrect Address Disclaimer

Please double-check your shipping address before completing checkout.

JoyScout is not responsible for:

  • Delays caused by incorrect addresses
  • Packages marked as delivered but sent to the wrong address provided by the customer

If you notice a mistake, contact us immediately — we’ll try to help before it ships.

Lost or Delayed Packages

If your order seems delayed or lost:

  • Contact us after 10 business days from shipment
  • We’ll work with the carrier to locate your package

While we can’t control carriers, we can advocate for you.

Damaged Items During Shipping

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Include clear photos of the item and packaging

We’ll review and resolve it quickly.

Questions About Shipping?

If something feels unclear or you need help with an order, reach out through our Contact Us page.

We’re here to keep your experience smooth from checkout to delivery.

Thanks for shopping with JoyScout.
Good products. Clear policies. Zero stress.